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Domestic Intruder alarm system warranty statement

The company shall repair or replace any part of the installation proved to be defective by reason of faulty design, workmanship or materials free of charge, provided that:-

Such a defect occurs within the warranty period, 1 year from the date of the completion of the installation unless a maintenance agreement is accepted. (Your statutory rights are not affected).

A new occupier may adopt the remaining warranty by taking out a 3 year maintenance agreement. Any period where no agreement exists will void any warranty.

The engineer certified that the need for any such repairs or replacement was not caused by any act or default of the subscriber or by any unauthorised interference with or misuse of the installation within the warranty period.

Maintentance Agreement terms and Conditions

INSTALLATION PAYMENT

A 30% of the installation charge with acceptance. Balance of payment on completion and receipt of invoice, not withstanding any outstanding third party work.

ECONOMY MAINTENANCE

Payable annually on receipt of invoice, or by Direct Debit on receipt of payment schedule invoice.

This maintenance agreement will be for a fixed period of 3 years, Equipment warranty is 3 years, from the date of installation only, and is subject to call out and labour charges. After the 3 year period this agreement will self renew annually and all parts, labour and call out charges will apply. Damage and structural alterations are not covered and will be subject to a call out and labour charge.

COMPREHENSIVE MAINTENANCE

Payable annually on receipt of invoice, or by Direct Debit on receipt of payment schedule invoice.

This maintenance agreement will be for a fixed period of 3 years after which it will automatically renew annually for a further 2 years maximum. This agreement will cover labour and parts for a period of 5 years, from the date of installation, subject to the terms and conditions set out below, after which the agreement will self renew annually and charges for parts would apply. Comprehensive cover may be continued subject to a full system survey and equipment renewal. Structural alterations are not covered and will be subject to a call out and labour charge.

Note: Engineer maintenance visits are carried out in post code areas and may not coincide with the invoice which will normally be issued on the anniversary of the installation date.

DEFINITIONS

1.    In this agreement:- “The company” means Bee Tee Alarms Limited, or any person, firm or company to whom the benefit of this agreement may be assigned by the company. “Subscriber” means customer of the company. “Subscriber’s equipment” means the completed security system.

2     This agreement may be terminated by 3 months notice in writing by either side after the 3 year period from the date of installation has expired. The company reserves the right to charge the remaining period upon early termination of the agreement with a deduction for duties not carried out. The company shall be entitled to terminate this agreement if the subscriber fails to pay any money owing in excess of 21 days or commits any other breach of these terms.

3.  The subscriber shall not nor shall permit any other person, other than the company personnel without prior consent of the company in writing to reset, test, repair, replace or interfere with the system or any part thereof. Any interference by persons other than authorised personnel may result in any warranty being null and void.

4.  The company shall use its best endeavours to design, install and place in good working order a security system(s) conforming to the relevant current standards at the time of installation, and appropriate to the requirement of the subscriber. On completion of the security system(s) the company shall offer instructions and hand over any user manuals or literature for the system(s). The subscriber shall sign the company handover form on completion, indicating they are fully aware of how to operate the said system(s). The Handover form shall also identify any changes to the specified design, additional charges may apply, or work to be completed. The subscriber shall indicate their agreement and awareness of this work by signing the relevant part of the handover form. The company shall provide a copy of the handover form for the subscriber.

5.   The subscriber shall ensure all third party equipment is in place prior to the installation date. The company reserves the right to charge for additional visits to connect to third party equipment such as electrical spurs, sockets and or telephone or internet connections not provided at the time of installation as per the written specification. The subscriber is responsible for any third party installation charges and call charges made by the signalling equipment.

6. The subscriber shall allow the company’s duly authorised personnel reasonable access to all parts of the protected premises for the purpose of surveying, measuring, installing, testing, commissioning, inspecting and servicing any installations therein with which the company is concerned. The subscriber shall also allow the company to carry out work continuously during normal working hours, Monday to Friday 08:30am to 17:00pm. Should progress of work be unreasonably delayed or interrupted, the company reserves the right to make additional charges to compensate for the time lost. Work outside these hours must be agreed prior to installation. The company will endeavour to attend all appointments for installation and maintenance visits however these may be subject to change in which event an alternative appointment will be offered.

7.     The company shall not automatically be liable for any damage to flooring or decoration during the installation / servicing of the security system and any liability claim would be fully investigated. The quality and condition of any material will always be taken into consideration prior to the company agreeing any claim.

8.   The company shall be entitled to assign all or any of its rights or obligations under this agreement and to perform its obligation through sub- contractor without any reduction in service. Should the consumer not agree to the choice of service provider they have the option to opt out of the agreement.  At any time during the contract period the company reserves the right to substitute alternative equipment, materials and or services of equal or greater efficiency.

9.    The company shall inspect and test the system(s) in compliance with the relevant standard.  When the company agrees to maintain an existing system installed by another company all existing components and wiring will be subject to normal charges as and when repair or replacement are required. (Your statutory rights are not affected). The company shall record the inspection visit in the subscriber handbook following each inspection. The company shall retain the inspection docket which may be made available upon request.

10.   The quotation and specification forms the completed system design and it is the responsibility of the consumer to inform the company of anything unclear or any required changes prior to signing the agreement.

11.   The maintenance charge is based upon the costs ruling at the date of this agreement. The company reserves the right to increase this charge at any time one year from the date of this agreement and such an increase is normally due to an increase in company overheads.

12.  The subscriber shall notify the company of any system malfunction. In the event the system requires a reset, the company shall do so on the request by the subscriber and make such charges therefore it considers reasonable. In the event the system requires repair or replacement and the engineer employed by the company certifies the damage to be caused by fire, storm, tempest, dampness, break in, accident, miss-use, mistreatment, wear and tear or unauthorised interference, the subscriber shall pay such charges the company makes for the required repairs or replacement.

13.   If at any time between maintenance inspections the company shall be advised by the subscriber that a fault has arisen in the installation, then, at the request of the subscriber the company shall provide an engineer to attend to inspect and adjust or repair the installation. The subscriber shall pay for the additional visits at the current price except as provided in paragraph 14. (Your statutory rights are not affected)

14.  The company shall repair or replace any part of the installation proved to be defective by reason of faulty design, workmanship or materials free of charge, provided that:-

a)     Such a defect occurs within the warranty period, 1 year from the date of the completion of the installation unless maintenance is accepted. (Your statutory rights are not affected). (See above maintenance terms).   A new occupier may adopt the remaining warranty by taking out a 3 year maintenance agreement. Any period where no agreement exists will void any warranty.

b)  The engineer certified that the need for any such repairs or replacement was not caused by any act or default of the subscriber or by any unauthorised interference with or misuse of the installation within the warranty period.

15.   The subscriber shall inform the company immediately should the third party provider have reason to work on associated supply or communication connections.

16. Quotations submitted by the company are valid and open for acceptance for a period of 30 days. All contracts are based upon the rate of labour, vat rate, the cost of materials, plant, transport and statutory obligations current at the date of acceptance by the company. Should any increased or decrease come into effect between the date of acceptance of the contract and the completion of installations, the contract price shall be varied accordingly, unless it has been expressly agreed that the contract is subject to a fixed price.